Verra has introduced a new Grievance Redress Policy (PDF), which has been approved by its Board of Directors and replaces Verra’s Complaints and Appeals Policy. All complaints will now be processed under the new Grievance Redress Policy.
Verra is committed to the timely and effective resolution of complaints and appeals in relation to all programs it manages. The new Grievance Redress Policy outlines the procedures for handling all complaints and appeals by stakeholders. It reflects best practices across the voluntary carbon market for addressing stakeholder complaints and incorporates changes resulting from stakeholder feedback about Verra’s complaints process.
All new complaints under the Grievance Redress Policy should be directed to complaints@verra.org. If necessary, complaints may be submitted anonymously. Verra will not charge fees for processing complaints.