|Title:||Information Technology Support Manager|
At Verra, Jamal manages all internet and information technology assets while improving internal IT processes and developing standard operating procedures, including written protocols. Additionally, he manages the implementation of new and improvised IT resources and assists HR with onboarding. Jamal develops, maintains, and improves Verra’s technology enablement and training program for employees and supervises support, ensuring all resolutions of IT issues, business data, and events while identifying gaps in the support process and amending them accordingly. He also oversees the information technology center to identify issues affecting users and ensure the system meets Verra’s overall needs. Jamal also works alongside Verra’s Chief Operating and Financial Officer on negotiations and administration of vendor contracts and the development of his department’s annual budget.
Jamal’s career has spanned impressive roles at Oracle to a position with a logistics company, Estes-Express Lines, where he worked with GPS, freight movement, and other technologies. Later, Jamal moved into IT Management with Maximus, where he led asset management initiatives, cataloging, reconciling, and auditing all computer-related assets to bolster efficiency. Later, he joined Phlow to build a technology infrastructure that allows the organization to work towards creating a country where every human being has access to the essential medicines necessary to sustain life and conquer disease.
Jamal is an alumnus of Morgan State University, where he studied Business Management in HR Training and Development and Business Hospitality Management. Later, he completed his studies at American University and received his MBA in Cybersecurity and Analytics. In his spare time, Jamal enjoys volunteering with his organization Phi Beta Sigma Fraternity, Inc., building websites for and advising small and startup businesses, fixing and building computers, doing home improvement projects, and running with a goal to complete a 10k one day. He lives by a guiding quote by Gandhi, “The best way to find yourself is to lose yourself in the service of others.”