Registry System

Frequently Asked Questions (FAQs) about the Verra Registry Transition

NOTE: These FAQs will be refreshed periodically. Please check this page for occasional updates. 

(As of 30 March 2020)

Questions and Answers in English:

1. When will the new Verra Registry open and when will my APX and/or IHS Markit registry account become inactive?
The Verra Registry will go live at 9:00 am EDT on Thursday, 9 April 2020 (the “go-live date”). Your registry account(s) on the APX registry will become inactive at 8:00 am EDT on Thursday, 2 April 2020 and IHS Markit accounts will become inactive at 5:00 pm EDT on Friday, 3 April 2020.
2. Why did Verra decide to move from a multi-registry system to a single registry that it will administer directly?

The decision is directly tied to Verra’s strategy of broadening the scope of standards we manage. Over the years, we have taken over the management of or developed new standards, including the Climate, Community & Biodiversity (CCB) Standards and the Sustainable Development Verified Impact Standard (SD VISta). We anticipate that our portfolio of standards will continue to grow. Each of these standards will ultimately require the supporting services provided by a registry, and we believe that centralizing Verra registry administration will lead to more efficient and streamlined registry services.

3. Does Verra have the experience necessary to manage its own registry?

Verra staff have been intimately involved in overseeing and guiding registry services provided by APX and IHS Markit, meaning we understand well the services we will need to support. In fact, Verra already administers one in-house registry in its capacity as an Offset Project Registry (OPR) for the California compliance offset program. The OPR will be integrated into the new Verra registry platform.

To complete this in-housing, we have partnered with APX to build our registry platform and have hired several new staff to manage account openings, oversee registration and issuance requests, and ensure the system runs smoothly and efficiently.

4. How does the decision to bring Verra registry system in-house compare with other GHG programs?

Until now, Verra’s multi-registry system has been the exception to the rule regarding registry administration. All of the major GHG programs manage their own registries.

5. How will my account(s) transition to the new Verra Registry?

We are working to make the transfer of accounts from the APX and IHS Markit registries to the new Verra Registry as seamless as possible. Following the cutoff time, account information from every APX and IHS Markit account will be transferred to the Verra Registry. At 9:00 am EDT on the go-live date, Verra Registry account holders will be notified via email that their Verra accounts have been created. Please note that this email will be sent to the contact listed as the “Account Manager” in your current APX or IHS Markit registry accounts. Please check that this information is up to date. To activate those accounts, all account holders will need to agree to the Verra Registry Terms of Use. A copy of the Verra Registry Terms of Use can be viewed here. For former IHS Markit account holders, Verra will provide your new username and password in advance of the go-live.

All accounts will be subject to a Verra Know-Your-Customer (KYC) check, which will take place within 90 days of the go-live date. During that 90-day period, account holders will still be able to access and use their Verra Registry accounts and will subsequently be notified whether they have passed the KYC check.

6. Will my project, issuance and active credit balance information be available in the Verra Registry?

Yes, if you are an active account holder participating in the APX or IHS Markit registries your projects, issuances, and active credit balances (i.e., holdings) will be available in the new Verra Registry.

7. Which data will not move to the new Verra Registry?

If you are an APX account holder, all your account data will be migrated with your account into the Verra Registry. If you are an IHS Markit account holder, the following data will not be migrated to your Verra Registry account.

    • Historical actions such as approvals, status changes and inter-registry or account transfers will not be “in registry” but they are available via report or data extract from your IHS Markit account prior to the cutoff time. It is recommended that account data is downloaded by 5:00 pm EDT April 3.
    • User-created IHS Markit sub accounts will not be migrated; these will have to be recreated in the Verra registry. Your Verra Registry account will have a “Default Active” and “Default Retirement” sub account. These default sub accounts will have the holdings previously held in your IHS Markit sub accounts.
    • Pending Issuance Units (PIUs) from IHS Markit accounts will not be available when the Verra Registry launches. Verra does anticipate developing a like-product in the future, but that will not be available on the go-live date.
    • Note that if you hold accounts in both the APX and IHS Markit registries now, they will be available in the Verra Registry as separate accounts.
8. Should I back up my account data before the go-live date?

Yes, it is strongly recommended that you back up ALL of your account data by downloading or exporting it prior to the go-live date. This should include account details, sub account structure, holdings (Verified Carbon Units, or VCUs, and PIUs), transfers, projects, issuances, retirements and cancellations. Please contact your Registry Administrator if you need more information on how to do this.

9. What happens with my account credit or debit balances maintained in APX and IHS Markit?

Organizations who have outstanding financial obligations to APX or IHS Markit may not activate an account on the new Verra Registry until they are in good standing with the relevant existing registry.

In case an organization has a credit with APX or IHS Markit, the procedures will be as follows:

    • In the case of APX: APX will issue checks to each account holder refunding them the full amount of any credit balance.
    • In the case of IHS Markit: Account holders may reach out to IHS Markit with any questions.
10. At what point will I have to stop inputting information in IHS Markit or APX registries and transition to the Verra Registry?

The APX and IHS Markit registries will cease supporting Verra-related transactions at their respective cutoff times. Following the cutoff time, all Verra-related registry information will be migrated to your accounts in the new Verra Registry. On the go-live date, Verra Registry account holders will be able to access their accounts once they have agreed to the Verra Registry Terms of Use.

11. What happens to account subscriptions fees and special rates; will Verra be honoring the fee agreements and renewals negotiated by APX or IHS Markit?

Fee arrangements that account holders have with APX or IHS Markit will remain in effect until the Verra Registry has launched. As of the go-live date, the new Verra fee schedule will apply, which is available here. It is Verra policy to be transparent and fair with the fees it charges, meaning that they will be applied in the same manner to all users.

12. How do I contact the Verra Registry Administration support team?

The hours of operation for registry administration are 8:00 am – 6:00 pm Eastern Time. You can contact the Registry Administration team at Note that only individuals listed as the “Account Manager” can contact the Registry Administrators regarding their accounts.

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